About Us

Terms & Conditions

At Thunder Plumbing, our commitment is to provide every customer with exceptional service from start to finish. We believe in offering transparent, obligation-free plumbing quotes accompanied by expert advice, ensuring you receive the best solution for your plumbing needs without any surprises.

Prior to our visit, we’ll reach out to introduce ourselves and provide a reminder text message for your convenience 20-60 Minutes before arrival. Our experienced plumbers will thoroughly inspect the issue and provide you with a precise quote. Should the job require further investigation due to its complexity, we’ll communicate this transparently to ensure an accurate estimate from the outset.

Unlike traditional hourly rates, Thunder Plumbing utilises advanced quoting software for transparent pricing. We understand that each job is unique, and our pricing reflects the complexity and scope of the work involved.

For blocked drains, Thunder Plumbing offers a range of solutions tailored to your needs, whether it’s fixing immediate issues, addressing multiple problem areas, or upgrading old drain systems. If immediate upgrades aren’t feasible, we also provide short-term solutions while monitoring the situation for long-term effectiveness.

Our dedication to customer satisfaction doesn’t end with the completion of the job. After service delivery, we’ll confirm your satisfaction and kindly request your feedback to ensure we continue to uphold our high standards. As a token of our appreciation, you’ll receive a small gesture to remember Thunder Plumbing.

As a proud local establishment, Thunder Plumbing is dedicated to reshaping the image of tradesmen with every project we undertake. Count on Thunder Plumbing for dependable service and excellent outcomes. We eagerly anticipate the opportunity to assist you.

Please Note: For emergency call-out services, Thunder Plumbing operates on a prioritised basis to address urgent plumbing issues promptly. However, it’s crucial to note that Thunder Plumbing will not be held liable for any costs associated with scheduling or booking emergency services. In the event of a cancellation, a fee of $350 plus GST will be applicable. This fee covers administrative and operational costs incurred due to the cancellation of the emergency service appointment. Customers are advised to review their schedules carefully and confirm their emergency service requests to avoid any cancellation fees.

  • 11 am to 12 pm: Thunder Plumbing charges a call-out fee of $450 plus GST for service requests made between 11:00 am and 12:00 pm. Please note that these fees are subject to change, and it’s advisable to verify the current rates when scheduling services.
  • 8 am to 11 am (Local Areas): Thunder Plumbing In addition to the complimentary free quote service offered during the 8 am to 11 am period for local areas, Thunder Plumbing also provides a free initial consultation lasting up to 15 minutes for all service inquiries. However, should the consultation extend beyond this timeframe, a service fee of $150 plus GST will be applied. This fee accounts for the additional time and resources dedicated to addressing complex or extensive plumbing needs. Customers are encouraged to utilise the initial 15-minute consultation effectively and clarify any concerns to avoid incurring additional charges.
  • 12 am to 8 am: For service requests made between 12:00 am and 8:00 am, Thunder Plumbing applies a call-out fee of $650 plus GST. As with all pricing, these fees are also subject to change, so it’s important to check the current rates when arranging services.

Additionally, Thunder Plumbing strongly recommends obtaining three quotes before commencing any plumbing work. This practice allows customers to compare prices, evaluate services, and make informed decisions regarding their plumbing needs. By obtaining multiple quotes, customers can ensure they receive competitive pricing and quality service.